Welcome to Mehema. These Terms of Service ("Terms") govern your access to and use of the Mehema website, platform, and telehealth services operated by Mehema Pty Ltd ("we", "us", or "our"). By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.
Eligibility
Our services are available to individuals aged 18 years and over who reside in Australia. If you are under 18, you may only use our services with the consent and involvement of a parent or legal guardian. By using our services, you represent that you meet these eligibility requirements.
Our Services
Mehema provides an online platform that connects individuals with AHPRA-registered psychologists for telehealth sessions. Our services include the website, booking system, and video consultation platform.
Our services are not a substitute for emergency or crisis care. If you are in immediate danger or experiencing a mental health crisis, please call 000 or contact Lifeline on 13 11 14.
Account and Booking
To book a session, you may be required to provide accurate and complete personal information. You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account.
You agree to notify us immediately of any unauthorised use of your account or any other breach of security.
Fees and Payment
Session fees are displayed at the time of booking and vary by practitioner. Payment is required at the time of booking unless otherwise agreed. All fees are in Australian dollars and inclusive of GST where applicable.
Medicare rebates may apply if you hold a valid Mental Health Care Plan from your GP. Private health insurance rebates depend on your individual policy. We provide receipts for all sessions.
Cancellations and Rescheduling
You may cancel or reschedule an appointment with at least 24 hours' notice at no charge. Cancellations made with less than 24 hours' notice, or failure to attend a scheduled session, may incur a cancellation fee equivalent to the full session cost.
We reserve the right to cancel or reschedule appointments due to unforeseen circumstances, in which case you will be offered an alternative time or a full refund.
Practitioner Relationship
Practitioners accessible through Mehema are independent, AHPRA-registered psychologists. The therapeutic relationship is between you and your chosen practitioner. Mehema facilitates this connection but does not provide clinical advice or treatment directly.
All practitioners are bound by their professional codes of ethics and conduct, including obligations of confidentiality and duty of care.
Use of the Website
You agree to use our website and services only for lawful purposes and in accordance with these Terms. You must not:
- Use the services in any way that violates applicable Australian laws or regulations
- Attempt to gain unauthorised access to any part of the platform
- Interfere with or disrupt the integrity or performance of the services
- Transmit any harmful, offensive, or unlawful material through our platform
- Impersonate any person or entity, or misrepresent your affiliation with any person or entity
Intellectual Property
All content on the Mehema website, including text, graphics, logos, images, and software, is the property of Mehema Pty Ltd or its licensors and is protected by Australian and international intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our prior written consent.
Health Disclaimer
The information provided on our website is for general informational purposes only and does not constitute medical or psychological advice. It is not intended to replace professional consultation, diagnosis, or treatment. Always seek the advice of a qualified health professional with any questions regarding a medical or mental health condition.
Limitation of Liability
To the maximum extent permitted by Australian law, Mehema Pty Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our services. Our total liability to you for any claim arising from these Terms or your use of the services shall not exceed the amount you paid for the specific service giving rise to the claim.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.
Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to the practices described in the Privacy Policy.
Termination
We may suspend or terminate your access to our services at any time, without notice, if we reasonably believe you have breached these Terms or engaged in conduct that is harmful to other users, practitioners, or our business.
You may stop using our services at any time. Any outstanding fees or obligations will survive termination.
Governing Law
These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales for any disputes arising out of or in connection with these Terms.
Changes to Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after changes are posted constitutes your acceptance of the revised Terms.
Contact Us
If you have any questions about these Terms of Service, please contact us at: