Simple from the Start

A short quiz. We find your match. You connect from wherever you are. That's the whole process.

How It Works

Three steps to getting started.

The hard part is deciding to reach out. Everything after that is straightforward. Direct booking, no referral required. A Mental Health Treatment Plan from your GP is needed for Medicare rebates.

Registered practitioners

Medicare rebates (psychologist sessions)

Fully confidential

Book your first session

Tell Us About Yourself

A short quiz. Two or three minutes. Tell us who you are, what's been going on, and when you're free.

Your answers help us connect you with a practitioner who fits your situation, not just whoever happens to be available.
Nothing clinical, nothing formal. Just enough context for us to find the right person for where you're at.
Leave your contact details at the end. That's the whole process.

We Find Your Match

Our team reviews your answers and reaches out to confirm your first session.

We match you based on what you've shared, your availability, and each practitioner's areas of focus.
Most people hear back within one business day.
Once confirmed, your secure session link arrives by email.

Connect from Wherever You Are

At your confirmed session time, click your link. Encrypted video, any device, nothing to install.

Sessions run from any phone, tablet, or laptop. Open your browser and you're in.
Your practitioner leads the session. There's no script, no formal intake. You set the pace.
Your bedroom, your car, your lunch break. Wherever you feel most comfortable. That's the whole point.

Your First Session

What actually happens when you connect.

A quiet 50 minutes to start talking. No tests, no diagnosis. Just a space that's entirely yours.

A Genuine Conversation

Your practitioner introduces themselves, then asks what brought you here. No script. No form to fill in first. Just a genuine conversation about what's going on for you.

50 Minutes, Your Pace

You share what you're comfortable sharing, and nothing more. Your practitioner will never push you somewhere you're not ready to go. The session moves at your speed.

A Direction Forward

By the end, you'll have a clearer sense of what you're navigating and a starting point for where to go next. Not a formal plan. Just something grounded to work with.

A Non-Judgemental Space.

You don't need the right words. 'I just don't feel like myself' is a completely valid place to start. Whatever you bring into that session, it belongs there.

If the fit doesn't feel right, tell us. We'll move you to a different practitioner. We'll sort it out together.

Book your first session

Before You Book

Everything you need. Nothing you don't.

That's the full list. Three things. A Mental Health Treatment Plan isn't needed to get started, and neither is a clear idea of what's wrong. 'I just feel off' is a perfectly valid place to begin.

If you'd like to access Medicare rebates, ask your GP for a Mental Health Care Plan under the Better Access scheme. You can always arrange this after your first session.

Book your first session

A quiet, private space

Your bedroom, your car, a spare room. Anywhere you can speak openly. Headphones help if privacy is tight.

A stable internet connection

Wi-Fi or mobile data both work. If the call drops, rejoin with the same secure link and your practitioner will wait.

A phone, tablet, or laptop

Anything with a camera and microphone. Sessions run in your browser. Nothing to download, nothing to install.

Why Mehema

Psychology on your terms.

Private and Secure

All sessions are delivered via secure, encrypted video platforms aligned with Australian digital health standards. Your conversations stay yours.

Proudly Australian

Registered psychologists and counsellors who understand the Australian context and healthcare system.

No Long Waitlists

Book when you're ready. Sessions available mornings, evenings, and weekends across Australia.

FAQ

Questions we get before you book.

Still have questions? We're happy to help. Reach out and we'll get back to you within 24 hours.

No. Book directly, anytime. If you want to access Medicare rebates, you'll need a Mental Health Treatment Plan from your GP first. We can help you understand how that works.

Session fees vary by practitioner. With a Mental Health Treatment Plan, you may be eligible for a Medicare rebate that reduces your out-of-pocket cost. Most private health funds also cover psychology under extras. We issue a receipt after every session so you can claim without the hassle.

Any device with a camera, a microphone, and internet. Phone, tablet, or laptop all work. Sessions run entirely in your browser. Headphones help if privacy is tight.

50 minutes. That's the standard for psychology consultations in Australia. Enough time to make genuine progress without taking over your day.

We understand life doesn't always go to plan. Our cancellation policy is based on the notice you give us:

More than 48 hours: No fee is incurred for cancellations made with more than 48 hours notice. A full refund of any pre-paid amount will be issued, or the credit may be applied to a future session.
48 hours or less: A cancellation fee of 50% of the full session fee will apply. Any pre-paid amount will be refunded at 50%.
24 hours or less: The full session fee remains payable, and no refund will be issued.

The relationship matters. If something doesn't feel right, tell us. We'll move you to a different practitioner. Simple.

Yes. Every session is delivered via a secure, encrypted platform. Every Mehema qualified practitioner is bound by strict professional ethics and privacy law. The only exception is a risk of serious harm. Your practitioner will explain how that works in your first session.

Most extras policies cover psychology. Contact your provider to confirm your entitlements. We issue a receipt after every session so claiming is straightforward.